The contact centre playbook 

This playbook shows solutions to some of the most common questions that contact centres are trying to answer, including how to:

  • Increase average order value
  • Reduce cost of aquiring a conversion
  • Curate efficient customer journeys
  • Increase upsell and reduce churn
  • Improve agent ramp time
Conversation-Analytics-Contact-Centre-Playbook-3.0-Cover-01
Spotlight-Icon-Slate

Spotlight

Automatically highlight conversation trends before you know you have them. Improve service, refine your brand, and position your offering faster.
Call-Outcomes-Icon-Slate

Call outcomes

Define the keywords that lead to the outcomes you care about. Identify, score, and log calls at scale to understand what drives outcomes.
Sentiment-Analysis-Icon-Slate

Sentiment Analysis

Identify the sentiment of a call as well as its eventual outcome, utilise sentiment data to give nuanced training to contact centre staff.

Registered in England & Wales No. 7192131 © 2021 Infinity Tracking Ltd.
Use of this website constitutes acceptance of the website Privacy Policy.