Conversation Analytics / Smart Outcomes
Sales and Client Services Intelligence — Marketing, Advertising, Media and Manufacturing
Number of calls in period
Total calls:
Calls with intent identified
Number of calls:
Calls with outcome identified
Number of calls:
Calls with goals
Number of calls:
Intent category by call volume
Outcome category by call volume
Intent volumes over time
Outcome volumes over time
Channel call volumes proportional view
| Type Shows the purpose of each call, such as sales or support. |
Date and Time | Duration | Customer Number Infinity is ISO 27001 compliant and a PCI DSS certified level 1 service provider. Sensitive customer data is redacted within the Hub. |
Tracking Pool Identifies which group of phone numbers (a Tracking Pool) the call came through, linking it to specific campaigns or activity. |
Channel Highlights the marketing channel that drove each call. |
Goal Title Links each call outcome to a defined business goal. |
Summary
Caller enquired about supply chain analytics software for a mid-size manufacturing operation. Agent outlined integration capabilities. Product demo session booked for Tuesday at 10:00 AM.
Intent
Caller wanted to assess whether specialist software could integrate with their existing systems.
Intent Categories:
Sales Lead
Outcome
Product demo confirmed for Tuesday at 10:00 AM with technical documentation emailed to the caller.
Outcome Categories:
Sales Appointment Booked
Summary
Caller requested an urgent review of their call tracking configuration following a website migration. Agent corrected settings and verified functionality live during the call.
Intent
Caller required immediate assistance correcting call tracking issues after a website migration.
Intent Categories:
Client Services Contact
Outcome
Call tracking configuration corrected and verified operational during the call.
Outcome Categories:
Issue Resolved
Summary
Caller reported a delay in receiving their monthly production analytics report. Agent identified a data sync issue and resolved it. Corrected report delivered within the hour.
Intent
Caller needed to resolve a delay in receiving their scheduled analytics report.
Intent Categories:
Client Services Contact
Outcome
Data sync issue resolved and corrected report delivered within the agreed timeframe.
Outcome Categories:
Issue Resolved
Summary
Caller from an advertising agency enquired about analytics consulting for an upcoming time-sensitive campaign. Agent outlined capabilities and formats. Proposal meeting booked for Tuesday at 10:00 AM.
Intent
Caller wanted to explore advertising service options suitable for a campaign with a tight delivery deadline.
Intent Categories:
Sales Lead
Outcome
Proposal meeting confirmed for Tuesday at 10:00 AM with service overview emailed beforehand.
Outcome Categories:
Sales Appointment Booked
Summary
Caller enquired about workflow optimisation software for a mid-size manufacturing operation. Agent outlined integration capabilities. Product demo session booked for Wednesday morning.
Intent
Caller wanted to assess whether specialist software could integrate with their existing systems.
Intent Categories:
Sales Lead
Outcome
Product demo confirmed for Wednesday morning with technical documentation emailed to the caller.
Outcome Categories:
Sales Appointment Booked
Summary
Caller from an advertising agency enquired about SEO audit services for an upcoming time-sensitive campaign. Agent outlined capabilities and formats. Proposal meeting booked for Friday at 11:00 AM.
Intent
Caller wanted to explore advertising service options suitable for a campaign with a tight delivery deadline.
Intent Categories:
Sales Lead
Outcome
Proposal meeting confirmed for Friday at 11:00 AM with service overview emailed beforehand.
Outcome Categories:
Sales Appointment Booked
Summary
Caller from an in-house marketing team asked about conversion rate optimisation services ahead of a commercial website relaunch. Agent outlined scope and deliverables. Scoping call booked for Tuesday at 10:00 AM.
Intent
Caller wanted to understand the scope and turnaround for consultancy support ahead of a site relaunch.
Intent Categories:
Sales Lead
Outcome
Scoping call confirmed for Tuesday at 10:00 AM with overview and sample deliverables emailed.
Outcome Categories:
Sales Appointment Booked
Summary
Caller enquired about predictive maintenance software for a mid-size manufacturing operation. Agent outlined integration capabilities. Product demo session booked for Wednesday morning.
Intent
Caller wanted to assess whether specialist software could integrate with their existing systems.
Intent Categories:
Sales Lead
Outcome
Product demo confirmed for Wednesday morning with technical documentation emailed to the caller.
Outcome Categories:
Sales Appointment Booked
Summary
Caller from a media production company asked about cloud-based asset management solutions. Agent outlined pricing and onboarding. Trial access arranged for Tuesday at 10:00 AM.
Intent
Caller wanted to evaluate cloud asset management options suitable for a growing content team.
Intent Categories:
Sales Lead
Outcome
Trial access confirmed for Tuesday at 10:00 AM with onboarding documentation emailed to the caller.
Outcome Categories:
Sales Appointment Booked
Summary
Caller asked for directions to the head office and the visitor check-in process for a scheduled meeting. Agent provided full instructions.
Intent
Caller needed logistical information about visiting the head office ahead of a scheduled meeting.
Intent Categories:
Other
Outcome
Directions and visitor check-in instructions provided; no client services or sales activity occurred.
Outcome Categories:
Other
Summary
Caller from an in-house marketing team asked about SEO audit services ahead of a commercial website relaunch. Agent outlined scope and deliverables. Scoping call booked for Monday at 2:00 PM.
Intent
Caller wanted to understand the scope and turnaround for consultancy support ahead of a site relaunch.
Intent Categories:
Sales Lead
Outcome
Scoping call confirmed for Monday at 2:00 PM with overview and sample deliverables emailed.
Outcome Categories:
Sales Appointment Booked
Summary
Caller reported a delay in receiving their monthly production analytics report. Agent identified a data sync issue and resolved it. Corrected report delivered within the hour.
Intent
Caller needed to resolve a delay in receiving their scheduled analytics report.
Intent Categories:
Client Services Contact
Outcome
Data sync issue resolved and corrected report delivered within the agreed timeframe.
Outcome Categories:
Issue Resolved
Summary
Caller requested an urgent review of their call tracking configuration following a website migration. Agent corrected settings and verified functionality live during the call.
Intent
Caller required immediate assistance correcting call tracking issues after a website migration.
Intent Categories:
Client Services Contact
Outcome
Call tracking configuration corrected and verified operational during the call.
Outcome Categories:
Issue Resolved
Summary
Agent called the client from an in-house marketing team asked about analytics consulting ahead of a commercial website relaunch. Agent outlined scope and deliverables. Scoping call booked for Tuesday at 10:00 AM.
Intent
Agent follow-up: caller wanted to understand the scope and turnaround for consultancy support ahead of a site relaunch.
Intent Categories:
Sales Lead
Outcome
On outbound follow-up, scoping call confirmed for tuesday at 10:00 am with overview and sample deliverables emailed.
Outcome Categories:
Sales Appointment Booked
Summary
Caller from a marketing agency enquired about managed paid search services for a retail client campaign. Agent outlined service tiers and pricing structure. Discovery call scheduled for Friday at 11:00 AM.
Intent
Caller wanted to understand managed paid search service options and pricing before recommending a provider to their retail client.
Intent Categories:
Sales Lead
Outcome
Discovery call confirmed for Friday at 11:00 AM with capabilities deck and relevant case studies emailed in advance.
Outcome Categories:
Sales Appointment Booked
Summary
Caller from an in-house marketing team asked about content marketing services ahead of a commercial website relaunch. Agent outlined scope and deliverables. Scoping call booked for Wednesday morning.
Intent
Caller wanted to understand the scope and turnaround for consultancy support ahead of a site relaunch.
Intent Categories:
Sales Lead
Outcome
Scoping call confirmed for Wednesday morning with overview and sample deliverables emailed.
Outcome Categories:
Sales Appointment Booked
Summary
Agent called the client requested an urgent review of their call tracking configuration following a website migration. Agent corrected settings and verified functionality live during the call.
Intent
Agent follow-up: caller required immediate assistance correcting call tracking issues after a website migration.
Intent Categories:
Client Services Contact
Outcome
On outbound follow-up, call tracking configuration corrected and verified operational during the call.
Outcome Categories:
Issue Resolved
Summary
Caller asked for directions to the head office and the visitor check-in process for a scheduled meeting. Agent provided full instructions.
Intent
Caller needed logistical information about visiting the head office ahead of a scheduled meeting.
Intent Categories:
Other
Outcome
Directions and visitor check-in instructions provided; no client services or sales activity occurred.
Outcome Categories:
Other
Summary
Caller enquired about predictive maintenance software for a mid-size manufacturing operation. Agent outlined integration capabilities. Product demo session booked for Tuesday at 10:00 AM.
Intent
Caller wanted to assess whether specialist software could integrate with their existing systems.
Intent Categories:
Sales Lead
Outcome
Product demo confirmed for Tuesday at 10:00 AM with technical documentation emailed to the caller.
Outcome Categories:
Sales Appointment Booked
Summary
Caller reported a delay in receiving their monthly production analytics report. Agent identified a data sync issue and resolved it. Corrected report delivered within the hour.
Intent
Caller needed to resolve a delay in receiving their scheduled analytics report.
Intent Categories:
Client Services Contact
Outcome
Data sync issue resolved and corrected report delivered within the agreed timeframe.
Outcome Categories:
Issue Resolved
Summary
Caller requested an urgent review of their call tracking configuration following a website migration. Agent corrected settings and verified functionality live during the call.
Intent
Caller required immediate assistance correcting call tracking issues after a website migration.
Intent Categories:
Client Services Contact
Outcome
Call tracking configuration corrected and verified operational during the call.
Outcome Categories:
Issue Resolved
Summary
Caller reported a delay in receiving their monthly production analytics report. Agent identified a data sync issue and resolved it. Corrected report delivered within the hour.
Intent
Caller needed to resolve a delay in receiving their scheduled analytics report.
Intent Categories:
Client Services Contact
Outcome
Data sync issue resolved and corrected report delivered within the agreed timeframe.
Outcome Categories:
Issue Resolved
Summary
Caller from a marketing agency enquired about managed paid search services for a finance client campaign. Agent outlined service tiers and pricing structure. Discovery call scheduled for Friday at 11:00 AM.
Intent
Caller wanted to understand managed paid search service options and pricing before recommending a provider to their finance client.
Intent Categories:
Sales Lead
Outcome
Discovery call confirmed for Friday at 11:00 AM with capabilities deck and relevant case studies emailed in advance.
Outcome Categories:
Sales Appointment Booked
Summary
Agent called the client enquired about workflow optimisation software for a mid-size manufacturing operation. Agent outlined integration capabilities. Product demo session booked for Thursday at 3:00 PM.
Intent
Agent follow-up: caller wanted to assess whether specialist software could integrate with their existing systems.
Intent Categories:
Sales Lead
Outcome
On outbound follow-up, product demo confirmed for thursday at 3:00 pm with technical documentation emailed to the caller.
Outcome Categories:
Sales Appointment Booked
Summary
Agent called the client from a marketing agency enquired about managed paid search services for a retail client campaign. Agent outlined service tiers and pricing structure. Discovery call scheduled for Thursday at 3:00 PM.
Intent
Agent follow-up: caller wanted to understand managed paid search service options and pricing before recommending a provider to their retail client.
Intent Categories:
Sales Lead
Outcome
On outbound follow-up, discovery call confirmed for thursday at 3:00 pm with capabilities deck and relevant case studies emailed in advance.
Outcome Categories:
Sales Appointment Booked
Summary
Caller from an in-house marketing team asked about content marketing services ahead of a commercial website relaunch. Agent outlined scope and deliverables. Scoping call booked for Thursday at 3:00 PM.
Intent
Caller wanted to understand the scope and turnaround for consultancy support ahead of a site relaunch.
Intent Categories:
Sales Lead
Outcome
Scoping call confirmed for Thursday at 3:00 PM with overview and sample deliverables emailed.
Outcome Categories:
Sales Appointment Booked
Summary
Caller requested an urgent review of their call tracking configuration following a website migration. Agent corrected settings and verified functionality live during the call.
Intent
Caller required immediate assistance correcting call tracking issues after a website migration.
Intent Categories:
Client Services Contact
Outcome
Call tracking configuration corrected and verified operational during the call.
Outcome Categories:
Issue Resolved
Summary
Caller from an advertising agency enquired about analytics consulting for an upcoming time-sensitive campaign. Agent outlined capabilities and formats. Proposal meeting booked for Wednesday morning.
Intent
Caller wanted to explore advertising service options suitable for a campaign with a tight delivery deadline.
Intent Categories:
Sales Lead
Outcome
Proposal meeting confirmed for Wednesday morning with service overview emailed beforehand.
Outcome Categories:
Sales Appointment Booked
Summary
Agent called the client from an in-house marketing team asked about content marketing services ahead of a commercial website relaunch. Agent outlined scope and deliverables. Scoping call booked for Friday at 11:00 AM.
Intent
Agent follow-up: caller wanted to understand the scope and turnaround for consultancy support ahead of a site relaunch.
Intent Categories:
Sales Lead
Outcome
On outbound follow-up, scoping call confirmed for friday at 11:00 am with overview and sample deliverables emailed.
Outcome Categories:
Sales Appointment Booked
Summary
Caller from an advertising agency enquired about analytics consulting for an upcoming time-sensitive campaign. Agent outlined capabilities and formats. Proposal meeting booked for Monday at 2:00 PM.
Intent
Caller wanted to explore advertising service options suitable for a campaign with a tight delivery deadline.
Intent Categories:
Sales Lead
Outcome
Proposal meeting confirmed for Monday at 2:00 PM with service overview emailed beforehand.
Outcome Categories:
Sales Appointment Booked
Summary
Caller asked for directions to the head office and the visitor check-in process for a scheduled meeting. Agent provided full instructions.
Intent
Caller needed logistical information about visiting the head office ahead of a scheduled meeting.
Intent Categories:
Other
Outcome
Directions and visitor check-in instructions provided; no client services or sales activity occurred.
Outcome Categories:
Other
Summary
Caller asked for directions to the head office and the visitor check-in process for a scheduled meeting. Agent provided full instructions.
Intent
Caller needed logistical information about visiting the head office ahead of a scheduled meeting.
Intent Categories:
Other
Outcome
Directions and visitor check-in instructions provided; no client services or sales activity occurred.
Outcome Categories:
Other
Summary
Caller requested an urgent review of their call tracking configuration following a website migration. Agent corrected settings and verified functionality live during the call.
Intent
Caller required immediate assistance correcting call tracking issues after a website migration.
Intent Categories:
Client Services Contact
Outcome
Call tracking configuration corrected and verified operational during the call.
Outcome Categories:
Issue Resolved
Summary
Caller from an advertising agency enquired about SEO audit services for an upcoming time-sensitive campaign. Agent outlined capabilities and formats. Proposal meeting booked for Wednesday morning.
Intent
Caller wanted to explore advertising service options suitable for a campaign with a tight delivery deadline.
Intent Categories:
Sales Lead
Outcome
Proposal meeting confirmed for Wednesday morning with service overview emailed beforehand.
Outcome Categories:
Sales Appointment Booked
Summary
Caller from an in-house marketing team asked about analytics consulting ahead of a commercial website relaunch. Agent outlined scope and deliverables. Scoping call booked for Monday at 2:00 PM.
Intent
Caller wanted to understand the scope and turnaround for consultancy support ahead of a site relaunch.
Intent Categories:
Sales Lead
Outcome
Scoping call confirmed for Monday at 2:00 PM with overview and sample deliverables emailed.
Outcome Categories:
Sales Appointment Booked
Summary
Caller requested an urgent review of their call tracking configuration following a website migration. Agent corrected settings and verified functionality live during the call.
Intent
Caller required immediate assistance correcting call tracking issues after a website migration.
Intent Categories:
Client Services Contact
Outcome
Call tracking configuration corrected and verified operational during the call.
Outcome Categories:
Issue Resolved
Summary
Caller from a media production company asked about cloud-based asset management solutions. Agent outlined pricing and onboarding. Trial access arranged for Tuesday at 10:00 AM.
Intent
Caller wanted to evaluate cloud asset management options suitable for a growing content team.
Intent Categories:
Sales Lead
Outcome
Trial access confirmed for Tuesday at 10:00 AM with onboarding documentation emailed to the caller.
Outcome Categories:
Sales Appointment Booked
Summary
Caller asked for directions to the head office and the visitor check-in process for a scheduled meeting. Agent provided full instructions.
Intent
Caller needed logistical information about visiting the head office ahead of a scheduled meeting.
Intent Categories:
Other
Outcome
Directions and visitor check-in instructions provided; no client services or sales activity occurred.
Outcome Categories:
Other
Summary
Agent called the client from a marketing agency enquired about managed paid search services for a healthcare client campaign. Agent outlined service tiers and pricing structure. Discovery call scheduled for Thursday at 3:00 PM.
Intent
Agent follow-up: caller wanted to understand managed paid search service options and pricing before recommending a provider to their healthcare client.
Intent Categories:
Sales Lead
Outcome
On outbound follow-up, discovery call confirmed for thursday at 3:00 pm with capabilities deck and relevant case studies emailed in advance.
Outcome Categories:
Sales Appointment Booked
Summary
Caller asked for directions to the head office and the visitor check-in process for a scheduled meeting. Agent provided full instructions.
Intent
Caller needed logistical information about visiting the head office ahead of a scheduled meeting.
Intent Categories:
Other
Outcome
Directions and visitor check-in instructions provided; no client services or sales activity occurred.
Outcome Categories:
Other
Summary
Caller from a media production company asked about cloud-based asset management solutions. Agent outlined pricing and onboarding. Trial access arranged for Tuesday at 10:00 AM.
Intent
Caller wanted to evaluate cloud asset management options suitable for a growing content team.
Intent Categories:
Sales Lead
Outcome
Trial access confirmed for Tuesday at 10:00 AM with onboarding documentation emailed to the caller.
Outcome Categories:
Sales Appointment Booked
Summary
Agent called the client from an advertising agency enquired about analytics consulting for an upcoming time-sensitive campaign. Agent outlined capabilities and formats. Proposal meeting booked for Monday at 2:00 PM.
Intent
Agent follow-up: caller wanted to explore advertising service options suitable for a campaign with a tight delivery deadline.
Intent Categories:
Sales Lead
Outcome
On outbound follow-up, proposal meeting confirmed for monday at 2:00 pm with service overview emailed beforehand.
Outcome Categories:
Sales Appointment Booked
Summary
Caller reported a delay in receiving their monthly production analytics report. Agent identified a data sync issue and resolved it. Corrected report delivered within the hour.
Intent
Caller needed to resolve a delay in receiving their scheduled analytics report.
Intent Categories:
Client Services Contact
Outcome
Data sync issue resolved and corrected report delivered within the agreed timeframe.
Outcome Categories:
Issue Resolved
Summary
Agent called the client requested an urgent review of their call tracking configuration following a website migration. Agent corrected settings and verified functionality live during the call.
Intent
Agent follow-up: caller required immediate assistance correcting call tracking issues after a website migration.
Intent Categories:
Client Services Contact
Outcome
On outbound follow-up, call tracking configuration corrected and verified operational during the call.
Outcome Categories:
Issue Resolved
Summary
Caller enquired about supply chain analytics software for a mid-size manufacturing operation. Agent outlined integration capabilities. Product demo session booked for Wednesday morning.
Intent
Caller wanted to assess whether specialist software could integrate with their existing systems.
Intent Categories:
Sales Lead
Outcome
Product demo confirmed for Wednesday morning with technical documentation emailed to the caller.
Outcome Categories:
Sales Appointment Booked
Summary
Caller from a media production company asked about cloud-based asset management solutions. Agent outlined pricing and onboarding. Trial access arranged for Wednesday morning.
Intent
Caller wanted to evaluate cloud asset management options suitable for a growing content team.
Intent Categories:
Sales Lead
Outcome
Trial access confirmed for Wednesday morning with onboarding documentation emailed to the caller.
Outcome Categories:
Sales Appointment Booked
Summary
Caller reported a delay in receiving their monthly production analytics report. Agent identified a data sync issue and resolved it. Corrected report delivered within the hour.
Intent
Caller needed to resolve a delay in receiving their scheduled analytics report.
Intent Categories:
Client Services Contact
Outcome
Data sync issue resolved and corrected report delivered within the agreed timeframe.
Outcome Categories:
Issue Resolved
Summary
Caller enquired about predictive maintenance software for a mid-size manufacturing operation. Agent outlined integration capabilities. Product demo session booked for Wednesday morning.
Intent
Caller wanted to assess whether specialist software could integrate with their existing systems.
Intent Categories:
Sales Lead
Outcome
Product demo confirmed for Wednesday morning with technical documentation emailed to the caller.
Outcome Categories:
Sales Appointment Booked
Summary
Caller from a media production company asked about cloud-based asset management solutions. Agent outlined pricing and onboarding. Trial access arranged for Thursday at 3:00 PM.
Intent
Caller wanted to evaluate cloud asset management options suitable for a growing content team.
Intent Categories:
Sales Lead
Outcome
Trial access confirmed for Thursday at 3:00 PM with onboarding documentation emailed to the caller.
Outcome Categories:
Sales Appointment Booked
Summary
Caller from an advertising agency enquired about analytics consulting for an upcoming time-sensitive campaign. Agent outlined capabilities and formats. Proposal meeting booked for Thursday at 3:00 PM.
Intent
Caller wanted to explore advertising service options suitable for a campaign with a tight delivery deadline.
Intent Categories:
Sales Lead
Outcome
Proposal meeting confirmed for Thursday at 3:00 PM with service overview emailed beforehand.
Outcome Categories:
Sales Appointment Booked
