A Hotelier's guide to...

Turning conversations into reservations

Your customer’s path to purchase is constantly evolving. From PPC ads, print advertisements, landing pages, live chats, and more, your guests choose how to interact with you.

One channel that continues to remain as strong as ever is the phone call. As travellers need reassurance about safety measures or have questions about booking policies, a human voice is a welcome interaction in giving them the confidence to confirm a booking.

In this eBook we cover:

  • Dialling up your direct bookings
  • The power of marketing joining forces with the Contact Centre
  • Optimising customer experience for easier retention


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