Time: 3:00pm - 4:00pm (BST)

Location: Online

In this feature focus webinar, we’ll be diving into how to use to Agent Scorecards to get the granular insights you need to identify specific areas of improvement at an individual agent level, quickly spot and nip compliance issues in the bud, and drive better performance across the board.  

In this session, you’ll get a full overview of: 

• The benefits of Agent Scorecards and the different types of insight they help you unlock 
• Real examples of how others use them to drive positive change and better performance  
• How to configure and report on Agent Scorecards in the Hub to suit your specific goals 

Be sure to join us to hear all about best-practice and different use cases so you can get to grips with how to extract the insights that matter most to you from your call data.