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The customer is king couldn’t be a more apt description for the Consumer Duty coming into force this year, and insurers will need to set the bar high to make sure they comply with the extensive new standards.
The Consumer Duty sets out higher and clearer standards that put the consumers’ best interest at the epicenter of every retail financial service provided.
What does this mean for you? Well, fear not. We set out everything you need to do to make sure you’re at the top of your game when the shake up hits the ground.
This Smart guide is packed with guidance on how insurers can get ready for the upcoming changes.
After reading this Smart Guide, you’ll understand:
- What the Consumer Duty is and what it means for your firm
- How you’ll need to adjust your approach to your product and service offering
- Embedding processes that will mean you always come out on top
Key takeaways
Understand how you can use call intelligence to unearth exactly what your customers need so you don’t end up in hot water
Learn how call intelligence enables you to monitor every single call at scale to make sure you’re always sticking to the standards
Know how to leverage these insights to quickly spot and address compliance issues at scale as well as at an individual agent level