Get your Smart Guide

Poor service is causing unnecessary stress.

At a time when consumers need all the support they can get, it’s worrying to see that utility companies’ customer service standards have fallen to a new record low.

Our Moments That Matter Survey found that 60% of consumers are disappointed with the way their call was handled by utility companies during the last 6 months.

Want to make more of the moments that matter and enhance the customer experience?

Download our latest Smart Guide - How utility companies can nurture the moments that matter.


Inside you’ll discover:

  • What your customers really think.
  • Three steps to make more of the moments that matter.
  • How to get one step ahead of your competitors.


+44 20 8131 2215