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Guide for Customer Experience teams
Agent performance and customer experience are tightly linked. In other words, if your agents’ performance isn’t up to scratch, the experience your customers get when they pick up the phone won’t be either.
With Agent Scorecards, you can quickly and easily get to grips with what top performance looks like, and make that the standard across the board. Result? You’ll equip your agents with everything they need to deliver the best possible experiences every time.
